refund & returns policy
At Andrew Rees Butchers, we take great pride in the quality and freshness of our products. If you are not completely satisfied with your purchase, please contact us as soon as possible and we will do our best to resolve the issue.
FRESH FOOD PRODUCTS
Due to the perishable nature of fresh meat, poultry, and other chilled food products, we are unable to accept returns unless:
- The product is faulty, damaged, contaminated, or unfit for purpose/consumption.
- The incorrect item has been supplied.
- The product has been delivered in an unsatisfactory condition.
REFUNDS
Refunds may be offered where:
- A product is found to be faulty or unfit for purpose/consumption.
- The wrong item has been supplied.
- We are unable to fulfil your order.
Approved refunds will be issued via the original payment method and may take up to 5–10 working days to appear in your account, depending on your bank or card provider.
order cancellations
Orders may be cancelled for a full refund up to 24 hours before the agreed collection and/or delivery date.
customer responsibility
To ensure product quality and food safety, customers should:
- Refrigerate or freeze products promptly after collection or delivery.
- Follow any storage and cooking instructions provided.
- Check all items at the time of collection or delivery.
We cannot accept responsibility for products that have been stored and/or cooked incorrectly after collection or delivery.
contact us
If you have any concerns regarding your order, please contact us and we will be happy to help.
Andrew Rees Butchers
Units 3-6 West Wales Business Park
Redstone Road
Narberth
Pembrokeshire
SA67 7ES
Phone: 01834 860470
Email: admin@andrewreesbutchers.co.uk